We will be offering replacements for the errors on Disc 3 (The Sontaran Experiment) and Disc 5 (Revenge of the Cybermen) in the Doctor Who The Collection Season 12 Blu-ray release.

In order to obtain a replacement, please email your name and address and proof of purchase to the appropriate DVD Support line in the form of a receipt from the retailer. If you do not have a receipt from the retailer, then please email a picture of the product with your full name and postal address in view in the picture. This is for fraud prevention reasons.

• If you have the UK version, please email DVDSupport@bbc.com.
• If you have the US version, Region A replacements, please email DVDSupport.NA@bbc.com directly.
• If you have the Australian version and are based in Australia, please email ConsumerCare@roadshow.com.au directly.

The estimated time frame for the replacement to be available is 2-3 weeks.
Please allow some time for the replacement disc to reach you.
We have a high volume of emails and customers to deal with, please bear with us.

Replacement requests and proof of purchase emails should only be sent to these email addresses and not the DVD Enquiry line.

If you have sent your proof of purchase already we will not respond to your email unless there is an issue with your proof. Please await the replacements as outlined above.

Please be assured that we have logged every proof and will get around to replacing all customers discs.

If you have received the incorrect Disc 5, we will re-send it when available please re-email the DVD Support line only once with your postal address only. You do not need to resend your proof of purchase.

BBC Worldwide Australia and New Zealand and Sharmill Films are giving Doctor Who fans a special gift this Christmas with an event screening of this year’s Christmas Special Doctor Who: Twice Upon a Time. The epic finale to the Peter Capaldi era of Doctor Who will be coming to Australian cinemas on Boxing Day, featuring the return of Pearl Mackie and special guests Mark Gatiss (Sherlock) and David Bradley (Game of Thrones). The event will also introduce the Thirteenth Doctor, played by Jodie Whittaker (Broadchurch), who is the first woman to take on the role.

The cinema event will also feature two exclusive bonus pieces, taking audiences behind the scenes to the filming of this holiday special and celebrating the tenures of Peter Capaldi as the Doctor and Steven Moffat as showrunner and lead writer.

Fans throughout Australia will be able to enjoy the event in select cinemas through Sharmill Films. Information on participating cinemas and purchasing tickets for Doctor Who: Twice Upon a Time can be found here.

Louise Hill, Live Entertainment Executive, BBC Worldwide ANZ, said:

Jacinta Palmer, Marketing Manager of Sharmill Films, said:

As well as this great chance for fans to come together and watch Doctor Who: Twice Upon a Time on the big screen, the episode will also be available on ABC iview immediately after the UK broadcast and will air on ABC at 7.30pm December 26th. Straight afterwards fans can join Rove and his guests for a special regeneration episode of WHOVIANS, 8.30pm ABC COMEDY.

BBC Worldwide today announced a Memorandum of Understanding (MOU) with leading Chinese media company, Shanghai Media Group Pictures (SMG Pictures) that will see expansion of the Doctor Who brand in China.

The MOU was inked yesterday evening at a signing ceremony at BBC Worldwide’s Television Centre in London, with Mr Chen Sijie, GM of SMG Pictures and Jaclyn-Lee Joe, Chief Marketing Officer, BBC Worldwide. Madam Wang Jianjun, Director General President of Shanghai Media Group, Tim Davie, Chief Executive of BBC Worldwide and Kelvin Yau, GM, Greater China, BBC Worldwide witnessed the event.

The agreement will see BBC Worldwide working with SMG Pictures to increase the Doctor Who fan base in China, exploring future opportunities as well as exchanging expertise between the two teams.

The MOU comes on the back of a content deal that BBC Worldwide also signed with SMG Pictures yesterday evening. The deal will see the entire catalogue of Doctor Who including spin-offs, Torchwood and Class available on popular TV channels and on-demand platforms all over China.

The deal not only covers Showrunners Russell T Davies and Steven Moffat’s Series 1- 10, but also incoming Showrunner Chris Chibnall’s yet-to-film Series 11, well as a first look for Series 12-15.

Jaclyn-Lee Joe, Chief Marketing Officer, BBC Worldwide, said:
Chen Sijie, General Manager, SMG Pictures, said:

BBC Worldwide and Oriental Pearl Group previously worked together on the theatrical release of Sherlock – The Abominable Bride as well as the upcoming launch of One Amazing Day a co-production with SMG Pictures. The entire catalogue of Top Gear, Top Gear UK and all the UK specials, as well as five series of Top Gear USA, six series of Top Gear Korea and both series of Top Gear China has also recently launched on BesTV, SMG’s linear television service. There has also been a CBeebies programming block on BesTV since 2014.

• Shanghai Media Group Pictures is the film business unit of Oriental Pearl Group, held by Shanghai Media Group.
• Doctor Who is a BBC Studios production for BBC One and a BBC AMERICA co-production.

BBC Worldwide and Skype have today announced the launch of the first ever Doctor Who Bot. The Doctor will open the TARDIS doors and invite players to help him save the Universe in an exciting interactive digital experience titled The Saviour of Time. The brand new bot uses the latest technology to deliver a unique experience between the Doctor and the player.

In a world first, users get the thrilling opportunity to be the Doctor's companion as the bot immerses them in a specially-written six-part Doctor Who adventure. Players will experience the Doctor communicating with them directly and setting them challenges that can only be solved by the best companions.

Launching across multiple territories today, 3rd May, the bot includes challenges, logic puzzles, and quizzes, revolving around the search for a mysterious artefact known as the Key To Time. Scattered throughout time and space, users must locate all six segments of the Key and restore it, in order to save the Universe.

Following the launch today, a new Chapter will be released every Sunday at 6 PM (BST), shortly after episodes of Doctor Who series 10 air on BBC One, BBC AMERICA (USA), Space (Canada), ABC (Australia) and in other key international markets.

Jaclyn Lee-Joe, Chief Marketing Officer at BBC Worldwide said:

Steven Abrahams, Group Product Manager, Studios and Strategic Partnerships for Skype said:

The bot will feature exclusive voice-over from Twelfth Doctor Peter Capaldi, and is creatively developed by writing talent Joseph Lidster (The Sarah Jane Adventures, Torchwood).

The Doctor Who Bot builds upon existing relationships between BBC Worldwide and Skype, working together to uncover exciting new ways to reach audiences. In 2015 Skype launched the shareable, movie and TV clips initiative, Skype Mojis – featuring exhilarating short-form content from Top Gear, Doctor Who, and Sherlock.

To add the Doctor Who Bot manually, users need to search for “Doctor Who Bot” in the Skype Bot Directory, read the bot’s profile and terms, and then click “Add to Contacts”. To see new updates as they begin to roll out, users need to be on the latest Skype app for Windows, Mac, iOS, Android, or Web.


The Doctor Who Bot will be available from the Skype Bot directory in the US, Canada, UK, Australia, Republic of Ireland, New Zealand, India, Singapore, Italy, Spain, France, Netherlands, Austria, Sweden, Czech Republic, Estonia, Portugal, Russia, Mexico, and Brazil.


Click here to add the Doctor Who bot to Skype and start saving the universe! Visit the Skype blog for more information on the bot and click here for a step-to-step guide on how to use the bot.

With Bill, the new companion, making her on-screen debut we’re happy to give audiences the chance to experience the new duo on the big-screen for the first time.

The introduction of a new companion is a time(lord)-honoured event in the Doctor Who universe, and we’re thrilled to be partnering with the BBC once again to present this very special cinema event to Australian fans.

Come together with fellow fans to celebrate the return of Doctor Who to the airwaves when the Doctor Who Season 10 Premiere returns to the big screen! Join Peter Capaldi (World War Z, In the Loop) as the Doctor, Matt Lucas (Bridesmaids, Alice in Wonderland) as Nardole, and Pearl Mackey (Svengali) as the new Companion, Bill, for two nights only including exclusive bonus features to be announced soon. The Doctor Who: Season 10 Premiere is written and executive produced by Steven Moffat, executive produced by Brian Minchin, produced by Peter Bennett, and directed by Lawrence Gough. The season was shot in Cardiff at BBC Wales Roath Lock Studios. Doctor Who is produced by BBC Studios Wales in co-production with BBC AMERICA.