Big Finish Warehouse to Re-open
Monday, 8 June 2020 - Reported by Marcus
Big Finish have announced they are to recommense shipping of collector’s edition CDs and box sets to clear the backlog of pending orders amid the coronavirus pandemic. As of Monday 8 June, Big Finish staff will be returning to work on a split-shift basis. The company has taken steps to ensure the protection of its warehouse workers, including providing safety equipment and a regular schedule of deep cleaning, which will allow the introduction of a one-person per day rota pattern for the coming weeks.
Company chairman, Jason Haigh-Ellery said:
Our listeners have been extremely patient over the past three months, while our warehouse staff have been furloughed, and as we operated a digital-first release schedule. I would like to thank all our customers for their understanding during this time; we really couldn’t have done it without you.
We are now delighted to be in a position to begin shipping the orders for physical products we have taken since 24 March.
The team has put procedures in place to ensure the continued safety of our staff. However, we naturally have a lot of pending orders to work through, and our warehouse is not yet back to full capacity, so we ask that customers continue to bear with us as we start to clear the backlog.
To make it fair for everyone, outstanding orders for collector’s edition CDs and box sets will be fulfilled on a ‘per month’ basis; so, orders placed in April will be batched up and mailed out first, followed by those placed in May and June.
Please note we are still awaiting the delivery of some stock from our pressing plant and we cannot guarantee the status of local mail or postal services. We expect there to be continued delays, particularly for overseas customers.
We are now delighted to be in a position to begin shipping the orders for physical products we have taken since 24 March.
The team has put procedures in place to ensure the continued safety of our staff. However, we naturally have a lot of pending orders to work through, and our warehouse is not yet back to full capacity, so we ask that customers continue to bear with us as we start to clear the backlog.
To make it fair for everyone, outstanding orders for collector’s edition CDs and box sets will be fulfilled on a ‘per month’ basis; so, orders placed in April will be batched up and mailed out first, followed by those placed in May and June.
Please note we are still awaiting the delivery of some stock from our pressing plant and we cannot guarantee the status of local mail or postal services. We expect there to be continued delays, particularly for overseas customers.
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